Since April’s roadmap update we’ve added a new Sharpen Strong model, added new face selection options, and resolved many long-standing bugs. Make the email subject "Error Loading Model in Topaz Photo AI" so our support team can quickly review and help you resolve the error.Photo Roadmap Update (May 2023) Roadmap Product Updates The folder will look like this.Įmail and attach ALL the text files in the folder to the email. Click the Help > Open Log Folder menu option, which will open up a folder with text files. If that does not fix it, please open Topaz Photo AI and go to the menu bar on the top. Please disable any of the above software, then run the Topaz Photo AI installer again which will repair your installation and add any model files which were missing. This can happen if antivirus, firewall, or a VPN blocked the installer from downloading the files. If the CPU can process an image, that indicates the graphics card is does not meet the minimum requirements for Topaz Photo AI.įor situations where neither the CPU or graphics card can process the image, it's very likely that your installation of Topaz Photo AI is missing model files. If your computer graphics card does not meet the system requirements, you can open Topaz Photo AI and click the Processor menu to try the CPU option. To troubleshoot this error, please first check that your computer meets the system requirements for Topaz Photo AI. System Requirements & Incompatible Graphics Card Please go through the sections below sequentially to troubleshoot this error.ġ. This error appears when a model file needed to process an image is missing or the AI engine is not able to run on the computer. Fixing Error Loading Model in Topaz Photo AI
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